All of our products are made especially for you when you place an order. This allows us to be more environmentally friendly, reduce overproduction and prevent waste. Thank you for making thoughtful purchasing decisions!
For this reason, returns/exchanges can only be considered for items defected, damaged, or lost in transit. Returns due to buyer’s remorse, ordering the wrong color or selecting the wrong size are currently not accepted.
We would therefore advise customers to closely refer to the sizing chart available for all clothing products before ordering. This will minimize the risk of ordering the wrong size.
What’s your return policy?
Due to the reasons discussed above, we can’t currently offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
I received a wrong/damaged product, what should I do?
We’re so sorry that this has happened. That’s totally not okay. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
If you’re not satisfied with the quality of the products your customer received get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution!
If our quality assurance team (yours truly) validates your claim, we will be happy to send a complimentary replacement order as quickly as possible.
If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll provide you with a refund.
We use high-quality print machines, paper types, and work processes to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Lost Orders Policy
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order out.
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will unfortunately be liable for the costs of the new order.
Rejected by the Recipient
If you (or someone in your household) rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will unfortunately be liable for the costs of the new order.
If you are not not able to receive your order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
Contact us at firstname.lastname@example.org for all questions related to refunds and returns.
Thanks so much for supporting our business. We really appreciate it!
Fraser (Founder and Editor)